istana bet Platform Privacy Notice

This page describes what we collect when you use istana bet and how we keep that data protected. We at istana bet collect personal information during account registration, identity verification, and payment processing. Our istana bet platform processes data from users across Indonesia—including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—who access our sportsbook (football, Liga 1, Piala AFF, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

We take data security seriously. Our istana bet infrastructure uses encryption, secure servers, and access controls to protect your information. We do not sell your personal data to third parties. We share data only with payment processors, identity-verification providers, and other service partners necessary to operate our platform. This notice explains our practices in detail.

By using istana bet, you consent to the data practices described in this privacy notice.

What Data We Collect on istana bet

We at istana bet collect several categories of information when you register and use our platform. During account creation, we collect your email address, phone number, full name, date of birth, and residential address. We use this information to verify your identity, comply with legal requirements, and communicate with you about your istana bet account.

During identity verification, we collect copies of your photo ID and proof of address. These documents are stored securely on our servers and are never shared with game providers or third parties outside our verification process. Our verification team uses these documents to confirm your identity and prevent fraud. Once verification is complete, we retain these documents for compliance and dispute-resolution purposes.

When you deposit or withdraw funds on istana bet, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not store your full payment-card details or e-wallet credentials. Payment processing is handled by third-party payment processors who comply with industry security standards.

Data retention on istana bet: We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. You may request deletion of your data by contacting our support team, subject to legal retention requirements.

We also collect activity data: your login history, game selections, account balance changes, and withdrawal requests. This information helps us detect fraud, resolve disputes, and improve our istana bet service. We do not use this data for marketing purposes without your explicit consent.

Personal data: Information that identifies you: name, email, phone, date of birth, address. We collect this during registration and verification.
Identity documents: Photo ID and proof of address. We use these to verify your identity and comply with Know Your Customer (KYC) requirements.
Payment data: Information about your deposits and withdrawals: payment method, amount, timestamp. We do not store full payment-card or e-wallet credentials.
Activity data: Your login history, game selections, account balance, and transaction history. We use this to detect fraud and resolve disputes.

How We Use Your Data and Our istana bet Security Practices

We at istana bet use your personal data for specific purposes: account verification, payment processing, fraud prevention, legal compliance, and customer support. We do not use your data for marketing, profiling, or automated decision-making without your consent. If we wish to send you promotional communications, we will request your explicit opt-in first.

Our istana bet platform shares your data only with service providers necessary to operate our platform. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), identity-verification providers (who confirm your documents), and hosting providers (who maintain our servers). All service providers are contractually bound to protect your data and use it only for the purposes we specify.

Our istana bet servers may be located outside Indonesia. By using our platform, you consent to the transfer of your data to servers in other jurisdictions. We apply the same security standards regardless of server location. Your data is encrypted in transit and at rest using industry-standard protocols.

1

EncryptionSecurity

We use SSL/TLS encryption to protect data transmitted between your device and our istana bet servers. All sensitive data is encrypted at rest on our servers.
2

Access controlsSecurity

We limit access to your data to authorized istana bet staff and service providers. We use role-based access controls and audit logs to track who accesses your information.
3

Breach notificationSecurity

If we discover a data breach affecting your istana bet account, we will notify you promptly via email and provide guidance on protective steps.

Your Rights and Cookies on istana bet

You have the right to access, correct, or delete your personal data held by istana bet. You may request a copy of your data by contacting our support team through your account dashboard or in-app chat. We will provide your data in a portable format within a reasonable timeframe. You also have the right to object to certain uses of your data or to request that we stop processing your information, subject to legal obligations.

Our istana bet platform uses cookies and similar tracking technologies to improve your experience. We use session cookies to keep you logged in and functional cookies to remember your preferences. We also use analytics cookies to understand how users interact with our platform. You can disable cookies in your browser settings, but this may affect istana bet functionality. We do not use cookies for targeted advertising without your consent.

We at istana bet may update this privacy notice from time to time. Changes become effective when posted to this page. We encourage you to review this notice periodically. If you have questions about our data practices or wish to exercise your rights, contact our support team. We are available via in-app chat and email to address your privacy concerns.

Our istana bet commitment is to handle your personal data responsibly, transparently, and securely. We believe privacy is fundamental to trust, and we work continuously to protect the information you share with us.